| Integral Consulting Services Inc. (Integral) specializes in implementing
Enterprise IT Management (EIM) solutions and integrating them with third
party applications to provide integrated enterprise solutions. Integral has
been implementing EIM Solutions using CA Technologies (CA) products
for over 7 years. It has established a CA Competency Center comprised of
CA’s latest products, a training facility, a demonstration center to prototype
customer solutions, and a team of certified professionals. Integral
has institutionalized its processes based on Information Technology
Infrastructure Library (ITIL) v3, CMMI and ISO 20000 standards, to manage
and deliver quality EIM solutions to its clients. |
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The Solutions
Virtual Service Automation
Integral implements Service Automation solutions using CA Technologies
solutions to help clients improve productivity and resource utilization, and
deliver business services with committed service level agreements (SLAs)
across the enterprise.
We customize the following CA products in implementing EIM solutions.
• CA Service Desk
• CA Service Catalog
• CA IT Client Manager
• CA IT Process Automation
Manager |
• Nimsoft Service Desk
• CA Software Change Manager
• CA IT Asset Manager
• CA Spectrum Automation
Manager |
Service Assurance
Integral implements Service Assurance
solutions using CA Technologies products
to enable our clients to align IT with their
business objectives. This is accomplished
by providing optimal IT performance and
reliability of complex IT infrastructure
across the enterprise.
• CA Spectrum
• CA eHealth
• CA Wily Introscope
• CA Wily CEM
• CA NetQoS |
 |
IT Security
Using the following CA Technologies suite of products, Integral implements Security solutions to help our clients protect their critical assets and simplify compliance across their complex IT environment:
• CA Identity Manager
• CA SiteMinder
• CA Roles & Compliance Manager
• CA Federation Manager
• CA Data Loss Protection
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Third Party Applications Integration
In today’s complex IT environment, clients use various technologies and applications to support their business needs. Integration of EIM solutions with clients’ third party applications is a critical part of enterprise IT that ensures an agile and flexible IT-enabled business. Integral provides integration services as a specialized area to enable our clients to strategize, implement and support an integrated enterprise IT infrastructure.
For example, Integral has successfully integrated (1) CA Service Desk r12.5 with IBM NetCool and IBM Tivoli to achieve two-way ticket synchronization; (2) CA Service Desk r12.5 with SharePoint 2007 to streamline the workflow process for the new hiring and termination processes; and (3) CA IT Asset Management with Incircuit AssetWorks to auto- populate CMDB from Incircuit data and keep assets in sync between the two systems.
Our Service Offerings
• Full Life-cycle Solutions
• Architecture, Implementation and Deployment
• Proof-of-Concepts and Demonstration
• CA Products Integration with third party applications
The Training and Demonstration Center
Integral focuses on technologies from the research and development stage through demonstration and implementation. Integral has a well- established CA Laboratory and Demonstration Center at its headquarters in the Greater Washington DC area. These facilities contain a large virtual computing environment housing the latest versions of CA Technologies’ products and several value-added solutions. We utilize the dedicated CA environment to develop proof-of-concepts and prototype solutions for customer specific requirements.
The Team
Integral has a large team of ITIL and CA certified consultants providing onsite consulting and implementation support to architect, develop, upgrade and enhance clients’ EIM solutions as well as provide remote maintenance and operations support.
Download Integral CA Brochure [ pdf ] |
