22 August 2018 – Consumer Product Safety Commission (CPSC) has awarded Integral Consulting Services, Inc. (Integral) a contract to provide IT Service Desk Support Services. Integral will provide Tier-1 and Tier-2 service desk support services across the agency to full-time employees and contractors. This contract, with a base period of 11 months, requires Integral to support users at CPSC’sBethesda, MD, Rockville, MD, Gaithersburg, MD, and remote locations across a variety of hardware and software disciplines. In addition to Tier-1 and Tier-2 support, Integral will provide an assessment of the CPSC’s overall service management landscape, including tools, processes and procedures.
Integral was awarded the contract in August 2018 after a competitive procurement process that included a presentation of Integral’s corporate capabilities and proposal.
“We are incredibly honored to be awarded this task with the CPSC,” Integral Director of Enterprise Systems Management Clinton Randall said. “This contract gives Integral the opportunity to ensure that the Commission and its staff have all the necessary IT tools and infrastructure required to execute their mission. It also provides us the opportunity to expand the capabilities of Information & Technology Services staff to respond to the needs of the Commission by providing automated and innovate Service Management solutions, processes, and procedures.”