EDWOSB

IT Services

IT Services

IT Service Management (ITSM)

Whatever the ITSM need, Integral can design, transition, operate, and support it. Our ITSM services incorporate technologies from industry renowned software providers and partners CA Technologies, BMC Software, and HEAT Software.

Integral’s cleared ITSM experts, who are CA, BMC, HEAT, and ITIL v3 certified, can:

  • Choose and implement a solution that will meet current and future business needs and processes
  • Assess current and help develop new business processes
  • Manage service level agreements across an enterprise
  • Provide manuals and online help tailored for the environment and staff
  • Connect a solution to an established business system, automating business processes
  • Provide go-live assistance so a system can be managed by technical and administrative staff, and provide ongoing on-site or remote-managed support to augment or replace administrators and ensure that tools are always current
  • Upgrade and extend a system to ensure that clients get the most from their investment

Application Development

Untitled-2To build a powerful, open, and simple web application, developers need J2EE, .NET, SOA, SQL Server, and XML. Our developers put these technologies to work every day for clients, applying CMMI Service Level 3 methodologies to efficiently manage each effort, building applications faster. They use service-oriented architecture, federal enterprise architecture, and web services to enable applications to communicate anonymously and securely with legacy or other systems, and they employ Agile techniques in designing, developing, and testing code so that applications are ready when they’re needed.

Specific services include:

  • Creating use cases to analyze business and functional needs
  • Designing, implementing, and maintaining enterprise applications
  • Developing a custom application that will be easy to use and maintain throughout its life cycle
  • Automatically testing code as it is developed
  • Conducting full life-cycle unit, functional, and system testing
  • Using an established graphical interface or one provided by client designers

Virtualization and Cloud Computing

We help clients convert their physical computing environment to a virtualized environment so that they can logically partition resources for different uses and reallocate resources on the fly, while maintaining 100% reliability and easily managing capacity. We have designed and implemented virtual environments for the U.S. Department of Agriculture’s Economic Research Service, the Federal Air Marshal Service, Lee Memorial Hospitals, and commercial clients. We’re adept with virtualization tools, including VMware vSphere, and expert in a range of approaches.

Specific services include:

  • Virtualizing servers, storage, and networks
  • Virtualizing applications, whether COTS or custom
  • Migrating a virtual environment to a data center in the cloud
  • Designing and implementing a secure virtual computing environment using VMware, NetApp, SAN (storage area networks), and Cisco Systems products
  • Monitoring, maintaining, and tracking the health of cloud IT on information dashboards
  • Staffing a multi-tiered 24/7 service desk supporting thousands of geographically dispersed users

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Open-Source Intelligence

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Cybersecurity

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IT Services

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Mission Support Services

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